What is SOP Prompter?

SOP Prompter is a real-time AI copilot that listens to live conversations, transcribes them instantly, and suggests smart, on-tone replies while following your standard operating procedures.

Which conversations does it work for?

It supports 26+ industry modes including sales calls, customer support, interviews, healthcare intake, legal, real estate, education, and field service.

Can it use my own documents?

Yes. Upload PDF, DOCX, TXT, CSV, or Markdown files and SOP Prompter grounds its answers in your knowledge base with citations (RAG).

Real-time AI assistance for any conversation

Real-Time AI Copilot for Every Conversation

Live transcripts, instant AI replies, SOP guidance, coaching, and knowledge-backed assistance for call centers, sales, support, interviews, recruitment, healthcare, legal, education, and field teams.

Start Listening Book Demo

< 200ms

Latency

99.9%

Uptime

50+

Languages

Enterprise

Security

SOP Prompter

CopilotHistoryKnowledge

Emotion

🙂 Happy

Sentiment

Positive

Intent

Inquire

Live Transcript

Agent10:21

Hi, thanks for contacting us today.

Customer10:21

I'm facing an issue with my order.

Agent10:22

Can you share your order ID?

Listening… 00:32

Suggested Reply

Sure, I can help with that. May I have your order ID so I can look into it?

Use Reply

SOP Checklist

Verify customer identity

Check order status

Review return policy

Offer resolution

Knowledge Base

PDFDOCXTXTCSVMD

Policies, FAQs, SOPs & product docs

Coaching Tip

Empathize with the customer and confirm the order ID to proceed faster.

Live Suggestions

I'd be happy to help. Let me check the best option for you.

Workflow

How It Works

Start Listening

Capture live conversations from calls, meetings, interviews, chats, or field interactions.

Tune the Copilot

Choose mode, personality, reply language, tone, and custom prompt rules.

Get Suggestions

Receive instant AI replies and next-best responses while the conversation is happening.

Add Knowledge

Upload PDF, DOCX, TXT, CSV, and Markdown files. The AI uses and cites trusted uploaded facts.

Smart Detection & Coaching

Detect topic, sentiment, emotion, and intent. Get live coaching tips in real time.

Save & Revisit

Save sessions, reopen history, and continue with the same context and settings.

Real-Time Impact

How AI Helps in Real Time

Reduce response time

Instant suggestions and auto-complete help agents respond 3x faster.

Average Response Time3x faster

Before48s

With SOP Prompter16s

Follow SOPs instantly

Real-time checklists and guidance keep every interaction compliant.

Verify customer identity

Check order status

Review return policy

Offer resolution

Improve agent confidence

Coaching tips and smart nudges empower agents to handle anything.

92%

Coaching Tip

Empathize with the customer and confirm the order ID to proceed faster.

Turn knowledge into action

Centralize docs and surface the right answer at the right time.

Refund Policy — Section 4.298%

Product FAQ95%

Warranty Guidelines91%

Company SOP88%

Built for Every Team

One Copilot, Every Conversation

Call Center

Sales

Customer Support

Interviews

Recruitment

Healthcare

Legal

Education

Field Operations

Technical Support

Capabilities

Everything You Need to Win the Conversation

Live conversation transcription

Instant AI reply suggestions

SOP-based live guidance

Custom modes

Custom personality & tone

Reply language selection

Browser speech provider

Deepgram low-latency speech

Uploaded knowledge base

Smart sentiment detection

Emotion detection

Intent detection

Topic detection

Live coaching tips

Session save & history

Chrome extension ready

Give every team a real-time AI advantage.

Start faster, respond smarter, follow SOPs better, and support every conversation with live AI guidance.

Start Listening Book Demo

✓ No credit card required✓ Enterprise-grade security✓ Set up in minutes